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Customer Service Representative

USSI Global

This is a Full-time position in Melbourne, AR posted March 12, 2021.

n n nn USSI Global provides field maintenance and system integration for multiple technology markets including commercial communication systems, government weather & consumer sites, digital media and broadcast host locations.

With over 300 service locations throughout the United States, others in Canada, Mexico, U.K., the Caribbean Islands, and 140 other countries, we are positioned to handle national and global requirements.

For more information visit us at .n n Position : Customer Service Representative Location : Melbourne, FL nn nn *No weekends required nn nn Please note, this position requires the following : * A minimum of one (1) year Customer Service and/or Project Coordinator experience nn nn * Computer proficiency with the ability to work in multiple systems is needed nn nn * This is NOT a sales related position Essential Duties & Responsibilities : nn nn
• Provide B2B Customer Support nn nn
• Perform both inbound and outbound calling nn nn
• Maintain good relations with customers, techs, and staff nn nn
• Generate, update, and maintain database reports nn nn
• Create, update, and close work orders nn nn
• Respond to customer and tech requests timely nn nn
• Dispatch field support teams as required nn nn
• Order, ship, and track equipment nn nn nn n n n n Job Requirements: n Handle incoming customer service calls Dispatch incoming customer phone calls Accept customer calls and return customer Maintain customer service related information for customer accounts Ensure quality customer service and customer satisfaction Maintain customer service voicemail and return customer calls Provide customers with superior customer service Provide customer service for internal customers Capturing customer information and answering customer inquiries Resolve inbound customer calls regarding account Take customer orders and provide high-quality customer service Make out going customer service calls Work with customer service manager to ensure proper customer service Resolve any customer service issues Answering inbound calls and providing excellent customer service Provide customer support and handling customer inquiries Combining excellent customer service skills Assure quality customer service to all customers Provide exceptional customer service to all customers Provide superior customer service with all customer interactions

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