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Digital Customer Success Specialist – Digital Account Origination

Simmons Bank

This is a Full-time position in Little Rock, AR posted December 1, 2020.

n n It’s fun to work in a company where people truly BELIEVE in what they’re doing!

n nn nn nnWe’re committed to bringing passion and customer focus to the business.nn nn nn nnSimmons Bank is launching a new digital account opening platform.

The Digital Customer Success Specialist will ensure the success of the platform and customers navigating through it.

Ideal candidates will be obsessed with delivering exceptional customer experiences and using technology to solve customer challenges.

While this is an entry-level role, it comes with a well-defined career path within the digital banking team.

Candidates will be expected to quickly become digital banking experts and champion digital products with internal and external customers.n nn nn nn nn Essential Duties and Responsibilities nn Intake customer applications and guide customers through the digital onboarding process Provide chat/phone support to customers opening digital banking products and services Promptly troubleshoot and resolve customer issues Ability to capture and relay relevant customer feedback Deliver an elevated level of customer satisfaction Evangelize digital products and services, and deliver on corporate sales expectations Participate in developing new digital solutions and platform/process enhancements Develop employee and customer user guides, procedures, and FAQ’s nn nn nn Qualifications nn Bachelor’s degree required 2+ years of relevant experience building and managing lasting customer relationships (retail, banking, insurance) Strong written and oral communication skills Ability to clearly articulate value proposition and product benefits to customers High mobile technology acumen and strong understanding of iOS/Android operating systems Bi-lingual
– Spanish / English preferred Comfortable using technology to solve problems Elevated level of empathy and ability to decrease customer friction Positive, self-improvement mindset with fervent desire to learn Ability to collaborate and work in cross-functional team both on-site and remotely nn nn nnEqual Employment Opportunity Information: Simmons First National Corporation and its subsidiaries are committed to a policy of equal employment with respect to a person’s race, color, religion, sex, ancestry, sexual orientation, gender identity, national origin, covered veterans, military status, physical or mental disability or any other legally protected classifications.

Simmons First National Corporation and its subsidiaries are committed to Affirmative Action Programs consisting of results-oriented procedures to ensure equal employment opportunities.

These programs require positive action in lieu of neutral non-discrimination and merit hiring/performance policies.nn n

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