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Front Desk Agent

Westmont Hospitality Group

This is a Full-time position in Bentonville, AR posted March 10, 2021.

JOB SUMMARYWe are seeking a friendly, service-oriented and customer service driven Front Desk Agents. Our Front Desk Agents are the first point of contact for our guest and thereby set the tone for a great guest experience. Ideal candidates are able to multi-task and maintain a professional demeanor when under pressure.JOB DUTIES**

  • Greet guests with a welcoming smile and friendly demeanor* Perform all guest check-in and check-out procedures* Obtain or confirm guest information, assign rooms, activate and distribute keys* Collect payment for room charges and other fees* Answer phones and direct calls to appropriate personnel* Check and send emails* Make and confirm reservations* Always maintain a clean and tidy workspace* Inform guests of hotel amenities and offerings* Be informed and up-to-date on all types of room accommodation and availability* Communicate with housekeeping, room service and security staff as necessary* Resolve customer complaints and problems calmly and effectively* Notify management of any serious issues that you cannot resolve* Maintain a friendly, personable dispositionRequirements and Qualifications* High school diploma or GED equivalent preferred* Previous experience in customer service and/or hospitality industry preferred* Experience using hotel booking software a plus* Computer literate and proficient using Microsoft Suite* Personable and outgoing when dealing with guests* Professional phone demeanor* Excellent customer service skills* Ability to maintain calm, polite, and patient in stressful situations* Organized and detail-oriented* Ability to connect with guests and consistently give them a positive customer experiencePHYSICAL DEMANDS* Ability to stand for long periods of time.* Ability to lift up to 25 pounds maximum.* Occasional twisting, bending, stooping, kneeling, crouching, crawling, reaching, sitting, climbing stairs* Frequent to constant standing, walking, sitting and using hands to fingers to feel/touch.* Frequent smiling.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
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