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ITCS Help Desk Workforce Management Analyst

Texas Health & Human Services Commission

This is a Full-time position in Austin, AR posted March 18, 2021.

This position will serve as the IT Customer Service Help Desk (ITCSHD) Workforce Management Analyst.

Work is performed under the general direction of the ITCSHD Operations Manager with extensive latitude for the use of initiative and judgment.

This position is responsible for the daily efforts to provide a great customer and employee experience by effectively delivering real-time (intra-day) management with the purpose of optimizing resources to achieve business objectives.

Key functional responsibility includes the ability to demonstrate a strong understanding of how planning/forecasting staffing requirements translate to the creation of optimal schedules and real-time (intra-day) management to support the IT Customer Service Help Desk.

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