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Shift Leader

Krystal Restaurants

This is a Full-time position in West memphis, AR posted March 18, 2021.

Summary of the Shift Leader RoleOur Shift Leaders balance being a great leader with delivering WOW service to our guests. Krystal Shift Leaders understand the importance of providing great energy for restaurant teams and being fresh, friendly and fast for our guest, while focusing on restaurant operations.  Essential ResponsibilitiesDevelop PeopleLives People First promise to welcome, include, grow and celebrate each team member and consistently exhibits PRIDE values (People First, Respect everyone, Impress customers, Deliver Results and Exemplify Integrity)Communicates effectively and engages the team in regular huddlesEmpowers the team through Yes I CanCreates a great energy in the restaurant and sets the team up for success Coaches and motivates the crew Recognizes the team with U-Rock and Fresh, Friendly and Fast recognition toolsDemonstrates commitment to goals and inspires others to deliver excellent performance Create Great Guest ExperiencesCreates a fresh, friendly and fast service experience so good that guests can’t wait to come back to KrystalServes as a role model to create memorable guest experiencesCoaches WOW service and creates a welcoming work environmentGets the team excited in the shift huddlesFixes bottlenecks and monitors Speed of ServiceMakes sure the restaurant is welcoming and cleanSpends time with the guest in the lobby through table touchesLeads shift by delegating duties and following up with crew membersTakes actions to solve and celebrates guest feedback Operations RoutinesHelps maintains the balance between providing a high quality employee and guest experience, and achieving financial goalsHelps the General Manager execute Krystal 9 operating systemsUses shift tools and routines to ensure Quality, Service and Cleanliness standards are metEnsures accuracy of inventory, waste tracking and HACCP logsRequired Knowledge, Skills and AbilitiesExcellent people leadership and guest service skills requiredAbility to work in a fast paced environmentAbility to communicate effectively with guests, team members and Above Restaurant LeadersAbility to resolves issues in compliance with Krystal standardsMust be at least 18 years oldAvailable to work all shifts, weekends and holidaysEducation and ExperienceRestaurant experience is preferredPhysical DemandsMust be able to lift up to 70 pounds of force frequently to move objects Ability to carry products/boxes and miscellaneous items weighing no more than 70 pounds Consistently handles product preparation Ability to kneel and follow proper lifting procedures Consistently lifts for product preparation, stocking and inventory  

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