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Associate Director, Data Services Operations

First Orion

This is a Full-time position in North Little Rock, AR posted May 3, 2021.

Associate Director, Data Services Operations

First Orion is seeking an Associate Director of Data Services Operations focused on building and maintaining our operational infrastructure, implementing DevOps focused processes and leading the deployment of data solutions.

You will be responsible for recommending, collaborating with the stakeholders to design, implement and operationalize cloud-based data and analytics solutions for First Orion.

This role reports into Chief Data Officer and helps with implementing and operationalizing the data infrastructure to enable First Orion’s goals towards setting up world-class infrastructure supporting the varied needs across all major data services and functions.

This role will continuously scan our data services environment to identify areas of opportunity and practice iterative problem solving to mitigate risk.

You will work closely with all departments to ensure excellence in performance by leveraging DevOps practices and procedures.

What you’ll be doing:
Responsible for providing both strategic direction as well as day-to-day management of Operations Ensure First Orion has highly available infrastructure with appropriate automation, monitoring and incident response Create and maintain infrastructure strategy, guidelines, policies and execution Define and deploy monitoring, metrics, and logging systems.

Utilize monitoring tools to identify issues, resolve and/or escalate to development Develop metrics to measure performance against initiatives and report on those to stakeholders Collaborate with the business stakeholders, product and engineering teams to ensure there is a convergence of business, technical and operational requirements Stay informed and lead the evolution of our continuous delivery systems Identify and suggest new technology platforms to best suit our DevOps needs for testing, automation and containerization
What you’ll need:
Bachelor’s degree in engineering, computer science, or related technical field 8+ years of engineering experience with 5+ years specifically in a DevOps and/or Infrastructure role 5+ years of experience with Cloud-based solutions (VM, AWS, Google Cloud, etc) 4+ years of software development experience Previous leadership experience managing operations and individuals in this sector of an organization (Network Operations, DevOps) Expertise with provisioning, deploying and operating applications in AWS Expertise in infrastructure and network operations Passion for solving operational technical challenges with scalable automated solutions to technical challenges Advanced knowledge of CI/CD Automation tools
– Jenkins, JIRA, Git, Ansible Advanced knowledge with monitoring systems (Cloudwatch, New Relic, Grafana, Zabbix, SevOne, etc.) Commitment to excellence and constant improvement
Bonus Points:
Master’s degree or higher Previous experience in the telecommunications industry Functional programming experience
Company Benefits:

Our work environment is energetic, focused, fun, and collaborative.

We’ve created a special culture where trust and transparency are the key and employees are empowered to make their own decisions.

Our people are passionate about what we do and have an indomitable spirit to get things done.

Everyone is a part of the big picture here.

At this time, we are not able to sponsor visas, such as H-1B, for this particular position, Associate Director of Data Services Operations.

First Orion is interested in every qualified candidate who is eligible to work in the United States.

First Orion’s immigration sponsorship policy is applied in a nondiscriminatory fashion regardless of race, gender, ethnic origin, or any other classification protected by law.

First Orion is an Affirmative Action and Equal Opportunity Employer. 

First Orion helps the world’s leading carriers, enterprises and mobile apps provide mobile users with the protection they need from scams and the identity verification they need to answer trusted calls.

The company’s flagship First Orion Call Protection Suite currently provides call control, blocking, transparency and management solutions to tens of millions of mobile handsets.

Additionally, First Orion’s Call Enhancement Suite, INFORM™ and ENGAGE®, tells mobile subscribers who is calling and why, empowering them with the ability to take action, while also providing businesses the ability to verify their identity when calling their customers.

Nearly 87 percent of calls go unanswered because consumers don’t recognize the number or don’t trust the identity.

With First Orion – enterprises, hospitals, government entities, non-profits, last-mile logistics, banks and more can now deliver critical communications and have their calls answered.

Processing over 90 billion calls annually, First Orion​ powers communication transparency solutions for T-Mobile, Metro by T-Mobile, Boost Mobile, Sky, Virgin Mobile and Sprint Prepaid mobile networks along with PrivacyStar and other mobile apps.

Established in 2008 and led by Charles Morgan (former Founder & CEO of Acxiom), First Orion is headquartered in North Little Rock, Arkansas, has offices in Seattle, London, and Dubai, and employs more than 250 people globally.

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