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Quality Technical Service Manager

Pactiv Corporation

This is a Full-time position in Pine Bluff, AR posted May 12, 2021.

Pactiv Evergreen Inc.

(NASDAQ: PTVE) is a leading manufacturer and distributor of fresh foodservice and food merchandising products and fresh beverage cartons in North America and certain international markets.

It supplies its products to a broad and diversified mix of companies, including full service restaurants and quick service restaurants, foodservice distributors, supermarkets, grocery and healthy eating retailers, other food stores, food and beverage producers, food packers and food processors.

To learn more about the company, please go to the company website at

44 miles southeast of Little Rock, Pine Bluff is the tenth-largest city in the state of Arkansas and the county seat of Jefferson County.

It is the principal city of the Pine Bluff Metropolitan Statistical Area and part of the Little Rock-North Little Rock-Pine Bluff Combined Statistical Area.

The Evergreen Packaging Pine Bluff Paper Mill is located in Pine Bluff, Arkanas, less than an hour from Little Rock in scenic southeast Arkansas.

It is the largest industrial employer in Jefferson County.

Opened in 1958, Pine Bluff is the largest facility within Evergreen Packaging and is home to the world’s largest gable-top liquid packaging paperboard machine.

In addition to producing paperboard for cartons, the facility also produces coated paper for magazines.

Pactiv Evergreen is committed to a diverse and inclusive workforce.

Pactiv Evergreen is an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, sex (including pregnancy), sexual orientation, religion, creed, age national origin, physical or mental disability, genetic information, gender identity and/or expression, marital status, veteran status or other characteristics or statuses protected by law.

For individuals with disabilities who would like to request an accommodation, please call or email .

All information will be kept confidential according to EEO guidelines and applicable laws.

Job Summary: The Quality Technical Service Manager provides leadership and management in all areas of the Quality Assurance department and facilitates relationships in the sales arena.

This role is responsible for developing, implementing, and sustaining quality plans and programs focusing on Continuous Improvement and Manufacturing Excellence within the quality department.

The position requires strong project management, technical, and leadership skills and will require a cohesive working relationship with all stakeholders within the business working to implement solutions to mill quality issues.

Primarily, the prospective candidate should have the ability to manage several projects that span multiple disciplines, with the primary focus being on quality.

The ideal candidate will be technically oriented, detailed in approach, work well with people at all levels in the organization, and promotable to management positions in the company after building background and experience within in our business.

The ideal candidate will be technically oriented, detailed in approach, work well with people at all levels in the organization, and promotable to management positions in the company after building background and experience in our business.

Daily Accountabilities: Helps troubleshoot and works with operational departments to provide resolutions to quality issues.

Works closely with operating departments to raise customer quality concerns.

Provide the “voice of the customer.” Effectively uses Key Operating Parameters (KOP’s) to ensure quality of product on a daily basis.

Solves production related issues impacting quality.

Assists with the running of trials to ensure success.

Monitors Key Performance Indicators (KPI’s) to identify trends and help correct to ensure product quality.

Collects, analyzes, and interprets data and makes logical recommendations based on analysis.

‘Hold” roll management, sorting, inspection, disposition, etc.

WIS and Cognex web inspection evaluations.

Thumbprint reviews.

Collaborates with engineers, managers, and operations personnel as needed.

Trial follow-up, audits and crew training, update ISO documents, review specifications, prepare management reports, etc.

Effectively works independently as well as in a team environment.

Assists with outage support on an as needed basis.

Supports Manufacturing Excellence and Cost Per Ton initiatives.

Other job duties assigned by management.

Skills: Communications: Demonstrates excellent verbal, written, and listening communication skills.

Clear expression of ideas in writing and in good grammatical form.

Has the ability to actively listen and provide feedback to others.

Conflict Resolution: Ability to resolve conflicts/disagreements in such a way to promote a win-win situation with the parties involved.

Understands that based on the variety of experiences and values of the work group and work group members.

An advisor is very sensitive to the feelings of others as resolutions are collectively developed.

Leadership: Possesses a genuine intent to foster the learning and development of work group members while promoting the creation of a high performance team.

Able to lead work group toward an objective or goal while encouraging and empowering the work group to make decisions regarding flow of work through specified area.

Understands one’s influence on the work group, and provides direction to work group to insure requirements are consistently met for the work area/facility.

Technical: Able to effectively use these computer systems: Microsoft Word, Excel and PowerPoint.

Demonstrate the ability to learn and understand systems such as SAP, PI, etc.

Problem Solving: Ability to understand a situation by breaking it apart into smaller pieces, organizing parts of problem in a systematic way, making systematic comparisons of different aspects or features, setting priorities on a rational basis, identifying time sequences, and casual relationships or other relationships, in order to generate solutions.

Trains and leads work group in problem solving activities.

Change Orientation: Ability to adapt to and work in a variety of situations to support the organizational goals.

Appreciates new and different perspectives and has the willingness to align one’s own behavior with the needs, priorities, and goals of Evergreen Packaging.

Planning: Ability to effectively forecast future production/operational demands and to insure a plan of action is developed to support the attainment of organizational goals.

Involves assessing capabilities, identifying resources, setting and prioritizing objectives, and determining critical paths.

Ensures resources are available for work group to produce on-time, quality work and in a safe manner.

Job Requirements:

Qualifications:The successful candidate should possess…
Undergraduate Degree required from a State Board of Regents Accredited University and 5-7 professional work experience in Leadership/Supervisory role.

Ability to adapt to a variety of conditions and technical challenges.

Ability to build and manage a budget and schedule.

Good communication & computer skills in Microsoft Office.

PI, Elixir, and other programs are a benefit Proven leadership skills.

Excellent written and verbal communication skills.

Able to work well with individuals at all levels of the organization in a team setting.

Organized approach to work and ability to deal with multiple competing priorities to make appropriate decisions.

Able to convey a sense of urgency and drive to perform to the organization.

Technical degree that has application to the paper industry.

High leadership potential with the ability and the desire to be promoted in the organization.

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification.

They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

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